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ITIL v3 Foundation Certification Notes: Service Management ...

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ITIL v3 Foundation Certification Notes: Service Operation ...

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ITIL V3 Lifecycle - Service Introduction into Live ...

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Service Operation | ITIL

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A Guide for ITIL V3 Foundation Exam Candidates

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IT service management - Wikipedia, the free encyclopedia

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ITIL - ServiceNow Wiki

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An Introductory Overview of ITIL V3 - ITILNews.com

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Service Management - ITIL® 2011 Edition Publications

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On Pursuing the ITIL V3 Intermediate Certification | InformIT

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